My S21 FE Which I purchased on 28-02-2024 Got Green Line After Android 16 Update. And Screen Replacement Rejected Because of 9 to 8 month old Minor Dent On Frame. Now they are asking approx 9000 including gst for Screen Replacement.
Now the trust on Samsung of more than 20 years of my life is lost i never gonna stand for Samsung products anymore. Good bye Samsung You lost one more loyal customer 😥.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for damaged(Dented) product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
