Getting battery error on smart switch while updating

[Rajat_29]

Already one UI 6 update is so late in India and even my s21 does not get ota I don't know what is wrong with this **bleep**. I used to update my device with the help of smart switch and now it is showing the error battery must be charged at least 20% before upgrading the firmware what the hell is wrong with it. My battery is 100% of phone and laptop both.

[Rajat_29]

Hahahahahahah i was hoping for the same. Now on what software version you are on?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

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Samsung Customer Support