Gemini not loading

[S24U_user]

I am not able to load gemini while pulling from bottom corner(using gesture navigation) anyone facing the same problem?

[Ragghavsharmaz]

Change your personal assistant from bixby to google in the settings

[S24U_user]

It is loading while pressing side button but not by swipe from bottom corner

[Ragghavsharmaz]

You can change it in your settings by going to navigation bar...on the option assistant app

[S24U_user]

This is not available on my device instead it is showing press and hold to open assistant

[Ragghavsharmaz]

Which device is yours ?

[S24U_user]

S24 ultra

[Ragghavsharmaz]

Reset the settings...final solution

[S24U_user]

Already using Google

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly check your device network connection.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support