Galaxy S23 Heating Issue When Opening Camera

[Members_4x7ITsD]

Hi everyone,
I bought my Galaxy S23 just 15 days ago, and I’ve noticed that the upper part of the phone gets hot (not just warm) whenever I open the Camera app — even if I don’t take any photos or videos.

This happens within a few minutes, and I’m in a cold, air-conditioned environment. No other apps are running in the background.

Also, I’ve noticed that the phone heats up during normal usage too — like browsing or using social media — which I don’t think should happen with a new flagship device.

I’ve tried restarting the phone, clearing the Camera app cache, and checking for software updates, but the issue still continues.

Is anyone else facing this? Any suggestions or solutions would be appreciated.
Thanks in advance!

[Tech_xplorer]

It's new phone wait for few days it will be fine. If issue persists then get help from service centre.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support