Galaxy S23 Green Line Issue after One UI 7 Update

[Ash_k]

My Galaxy S23 recently received the latest One UI 7 update. Two days later, a pink line appeared on the screen, followed by a green line. This occurred while the phone was charging. I've seen reports on social media indicating that many other Samsung S23 users have experienced similar display issues while charging. This problem doesn't appear to be due to anything I did.

I would like to ask Samsung: If a display problem arose while charging with the original 25W charger, how can I be confident that a replacement display will not have the same issue?

If a software update causes display lines, how can we have confidence in future updates? We expect a certain level of quality when purchasing a flagship phone at this price point.

The Samsung S23 promises four years of major updates. If a display line appears after each major update, as this one seems to have, who would continue to use the phone after four years?

The recent One UI 7 update is supposedly the second major update. Given the appearance of these display lines, what assurance do we have about the quality of the remaining two or more major updates?

[COOLWAA]

Display burned you can go to samsung service center 😮

[sr9400]

Do not update S23 users under any circumstances. After updating, a line appeared on my S23 display.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try first you must get job card in samsung service center

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[samfans24]

My suggestion would be after getting a free replacement please change the device if you can because you will get that line again in future for sure it's happening because of the hearting issues or if you're going to use the phone then don't update or don't do any heavy task on the phone 🙏