Original topic:

Galaxy S22 Ultra

(Topic created on: 03-21-2024 08:55 PM)
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Bş
Active Level 4
Options
Galaxy S
After the recent update to March Security Patch phone is not responding in appropriate manner.
It seems like phone gets hang while I am switching from back to front camera. It takes a bit more time to respond.
Anyone else also facing the same kind of issues?
8 Comments
Anonymous
Not applicable
Galaxy S
Reset one UI home app data and try again
0 Likes
Bş
Active Level 4
Galaxy S
Nothing worked brother
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and Device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM once a day.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Remove third-party accessories: Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Chargers, USB Cables'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
hsam5
Beginner Level 2
Galaxy S
What the actual F***
U mess up update and give these sort of solutions cmon be serious
Bş
Active Level 4
Galaxy S
Yes brother, they mess up first and spoil the device with so called updates.
0 Likes
hsam5
Beginner Level 2
Galaxy S
Exactly , what's the use of having a flagship when we can't have updates on time and the updates get all messy , we spent much money and yet get treated bad :(
0 Likes
vickytams
Active Level 1
Galaxy S
Have you noticed any new issues.. does your existing issues resolved? Bcoz, February update contains battery drain issue...
Bş
Active Level 4
Galaxy S
None of the issues resolved, they are fooling us. They do such kind of things intentionally.
0 Likes