Original topic:

Galaxy S22 Ultra Screen problem after software update

(Topic created on: 10-15-2024 08:46 PM)
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GuriCheema98
Beginner Level 3
Options
Galaxy S
After Software update I am facing green screen and white line problem near front comera. I am facing problem in 120 ghz resolution. It's working fine with 60 ghz.

I had discussion with Sumsung customer care they saying it's software update problem. But we can't replace it free of cost. Because offer was closed by 31 Sep. Now I need to pay for screen replacement. 

I am unhappy with Samsung service. It's company software update problem. But for company issue they are demanding money from us.

I am now thing to leaving Samsung family and buy other company mobile. I am totally unhappy.
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7 Comments
Livingston11
Beginner Level 2
Galaxy S
Samsung provided free screen replacement for S22ultra for such greenline issues till September 30th. You missed it by 15 days. Go to nearby Samsung service center and get a complaint jobsheet first. Then Take it to Twitter
Pravat2
Active Level 3
Galaxy S
Hey samsung users I am also a galaxy eco system user . Please provide me your twitter ID if there happens any problem then we should pressurize the brands.
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Pravat2
Active Level 3
Galaxy S
Mei to S24 price drop mei kharid ne ka soch rha tha....likin samsung ka eya saab dekh kar...quality control issue toh lag rha h...
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Pravat2
Active Level 3
Galaxy S
And here is my X ID is @Ghosh67553P
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Livingston11
Beginner Level 2
Galaxy S
I had vertical greenline issues on my S22 ultra last month and they said Samsung only provide free screen replacement if it's a horizontal line for s22 ultra and not for vertical lines.
That's was the Joke Of The century. I took it to Twitter and kept tweeting continuously for a week,l later the Samsung head office contacted me and offered a free screen replacement.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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GuriCheema98
Beginner Level 3
Galaxy S
I already did it. But not getting any support.
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