Original topic:

Galaxy S21 FE Green line issue after Security Update

(Topic created on: 05-18-2024 09:22 PM)
643 Views
Gyana09
Active Level 1
Options
Galaxy S

After installing the latest firmware update, my display has incurred damage in the form of a thick green line appearing within it. Unfortunately, my phone's warranty expired . Samsung has informed me that I will need to cover the cost of display replacement, which amounts to approximately 13000WhatsApp Image 2024-04-24 at 12.14.34 AM.jpeg

was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the left side of the display and it vanished within seconds.
 
I got really scared and stopped using my phone. After few mins, I tried to use my phone normally but this time the green line started appearing and disappearing multiple times. 
 
After getting really scared, I was messaging my friend regarding my issue and the grren line became a thick white line and it became permamant. 
 
Now I'd like to add that I've never dropped my phone. My phone has a very high quality tempered glass as well as a case.
70 Comments
akshay_ag
Active Level 1
Galaxy S
I also got the same issue 2 days ago. S21fe exynos .
0 Likes
Gyana09
Active Level 1
Galaxy S
Contact with samsung head office they will provide discount to replace display in my case samsung provide 90% discount i only pay 10%(1551) rupees both display and battery replace
akshay_ag
Active Level 1
Galaxy S
Head office or service center. How to contact
0 Likes
akash1311
Active Level 1
Galaxy S
I am facing the same issue...how to contact please tell
0 Likes
sumee808
Beginner Level 3
Galaxy S
Anyone get any details
0 Likes
Ric1988
Active Level 2
Galaxy S

How to contact Head Office. Kindly share a details.

Darsan_dev
Active Level 3
Galaxy S

Green line started to appear on my S21 FE. its line is disappearing after some time and then reappear again. what should I do

Rajadurai001
Beginner Level 2
Galaxy S
Hi samsung , I am using samsung s21 fe model. I have updated for the latest batch update on 06-05-24 time 6.12pm. After that I had a disaster and I got screen line on my phone.

Since this is not my side.Its an software update issue.

Please help me on that otherwise provide me screen replacement with free of cost
0 Likes
Galaxy S
352
0 Likes
dipankar33
Beginner Level 2
Galaxy S
My phone also got the green line after update..
And I spoke to the customer care but they didn't have free screen replacement till now.
It's a shame for brands like samsung to have this kind of issues on their premium devices.