Original topic:

Galaxy S21 FE Green line issue after March 2024 Security Update

(Topic created on: 04-22-2024 08:44 AM)
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Afzaltec
Active Level 3
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Galaxy S
It was March 26 11 55 p.m and I was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the left side of the display and it vanished within seconds.

I got really scared and stopped using my phone. After few mins, I tried to use my phone normally but this time the green line started appearing and disappearing multiple times. 

After getting really scared, I was messaging my friend regarding my issue and the grren line became a thick white line and it became permamant. 


Now I'd like to add that I've never dropped my phone. My phone has a very high quality tempered glass as well as a case. This is my first time encountering this issue and I believe that it is caused by the recent March 2024 Security update. 

Can anyone suggest a solution to resolve this issue? 

I'd request Samsung India to offer a free display replacement since their caused this disaster which didn't let me sleep last night. 


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50 Comments
Galaxy S
I am facing the same issue. Samsung service centre folks told need to pay for replacement of the display and asked me to check with customer care. When I reached out to customer care they informed free replacement is for Samsung s21 , s21 plus, s22 ultra and not applicable for s21 fe.
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Afzaltec
Active Level 3
Galaxy S
Ask the customer care to forward the issue to higher authority. They will provide a solution.
Pravu25
Active Level 1
Galaxy S
I am also facing this issue.
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bhargow
Beginner Level 2
Galaxy S
Even I have this issue! Can I get free display replacement ?
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vjssjdv
Beginner Level 3
Galaxy S
My ph also same issue sir . But customer care side not responding?
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NageswaraRao1996
Beginner Level 2
Galaxy S
I was shocked to see and I was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the right side of the display and it vanished within seconds.IMG-20240427-WA0051_1000379351_1714199615.jpg
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anian06
Beginner Level 3
Galaxy S
I am from Chennai, India and I have the same issue. It happened last week. However, in the service centre they are saying they do not have the approval for screen replacement for s21 fe yet!
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im_mag
Active Level 1
Galaxy S
We having the same problem., I think we have come out from this forum and start posting in public forum to address issue like which happened in one plus case
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Members_cZ4LEJ5
Beginner Level 2
Galaxy S

I got my first green line after last Oct update and now I have 14 green line.

I am struggling with this line and samsung is reluctant to replace it.

Samsung has been behaving the worst by not offering the FE variant a free replacement, already it's exynos and struggling with heating issues and now the line...too much frustrated. I should  have gone to consumer court long back. Atleast something worthy things would happen.

Afzaltec
Active Level 3
Galaxy S
14 lines? Man, that's crazy! Did u approach higher officials through customer care?
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