I am facing a problem on my S8 Plus while using Google Maps.... Whenever I start maps while using earphones or Bluetooth and put my phone in my pocket... The GPS signal is lost... And map stops working then... It won't tell what turns to take... Since the GPS signal was lost... How to fix this ?
Thank you for reaching out to the Samsung community! We apologies for the inconvenience caused due to the GPS issue. We suggest you to kindly update the Google maps from play store to the latest version and do hardware test from the Samsung members app. Open Samsung members app>>Diagnostics>>Hardware test>>GPS.
* If the device GPS status is normal kindly follow the below steps: - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
* If the GPS status is not normal then we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
