I am writing to report a recurring issue with the front camera on my Galaxy S25 Ultra, which I purchased in 2025 October and is still within the warranty period.
Issue Description: Whenever I open the camera app and switch to the front camera, after a few seconds the lens displays a white tone, and the image quality becomes blurry and overexposed, making the photos unusable. Once I exit the camera app or switch to another app/home screen, the display returns to normal. This issue consistently occurs during front camera usage.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
