Original topic:

First Experience with Samsung [Bad]

(Topic created on: a week ago)
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thejayant
Active Level 3
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Galaxy S
My primary phone was an iPhone, but this year I bought an S24 because I heard good reviews and suggestions. However, I don't know; it may have been bad advice.

1. As we all know, Apple's software updates are very good and promising. If they officially announce a date, it is usually available on that date, unlike Samsung. Samsung mentioned in the official announcement that the One UI 7 beta would be available in India and other countries on December 5th, then December 12th, and now December 16th. The confirmed date is still unknown, with no official updates. Apple, however, generally sticks to its promises.

2. The phone back warms when I take many pictures, and it gets too hot when I take pictures in summer and sunlight.

3. Samsung uses the same design for all its mid-range smartphones and flagship phones, except for the Ultra. No one can tell that this phone is a flagship phone.

4. There is a lot more, but now I am frustrated with my Samsung phone. I want to go back to Apple iPhones.

I don't know if this problem is specific to Samsung or if other Android brands have the same issue.
3 Comments
rudranaag
Active Level 5
Galaxy S
Good decision
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Galaxy S
I used to enjoy Google's Android operating system with Snapdragon processors, but the change has been difficult for me.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. Therefore, Samsung products stand out as best in terms of quality and service of the products.

Also, we'd like to inform you that the update comes to resolve the potential problems by fixing bugs and errors and new features experience. The issue could occur due to usage and various factors.

However, we have noted down the feedback. We are continuously working for making our products better and more efficient. If you have any further queries, kindly feel free to get in touch with us if there is any issue regarding the Samsung.

Warm Regards,
Samsung Customer Support

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