Fingerprint sensor

[yoganshboar]

Guys has anyone else has notices problem with fingerprint sensore that many of the times the fingerprint sensor cant read my fingers even though i am well contacting the finger at the exact place of the sensor and it feels super laggy when unlocking , i am experiencing this in my s24 fe after one ui 7 august update , its really frustrating, has anyone else too experiencing this ?

[DINKAR_A34_5G]

Update the Touch Screen Panel (TSP) firmware: Dial *#2663# on the phone's dial app and tap on TSP FW update (General).

[yoganshboar]

I tried that buddy but when i call it says no connection or invalid mmi code and if i dont call on that then nothing happens and it stays as it is

[DINKAR_A34_5G]

Turn off 'Auto Blocker' and try again.

[HyperXFury]

It is not recommended. Can damage TSP permanently too.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Kindly restart the device: Press the power and volume down keys simultaneously for a few seconds.

● Kindly remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● Please follow the below steps to remove the Fingerprint:
Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● Please follow the below steps to set the Fingerprint:
Path: Settings> Biometrics and Security> Fingerprints> Add Fingerprint> Scan your fingerprint>Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done > Fingerprint added successfully.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3.If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support