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Original topic:

Fingerprint sensor not working

(Topic created on: 05-20-2021 08:28 PM)
Ado
Active Level 1
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Galaxy S
Hi All.
I need your help, as the fingerprint sensor of my Samsung S9+ is not working



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6 Comments
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Galaxy S
Hi Ado .. I did a quick research online and looks like its a know issue with S9 series.. Check this link, which gives you a few ways to possibly fix the issue.. Let me know if it works 💪

https://nerdschalk.com/how-to-fix-galaxy-s9-fingerprint-scanner-problem/
Ado
Active Level 1
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Galaxy S
Hi Ashwin.
Unfortunately I've tried all the steps in the link but the finger print sensor is still not responding
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Galaxy S
I hope you tried the Factory Reset option as well and if the issue still persist then it could be a hardware issue. Please visit an authorised Samsung service center to get your device fixed. All the best bro 👍
Ado
Active Level 1
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Galaxy S
Hi Ashwin.
I dun want to do the factory reset now as it will delete all the info .. nd I dun have a backup storage currently, so I kept it as a last solution.
What happened has happened suddenly so I dun think it's hardware issue.
Currently I'm trying all tricks and steps online but in vain
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Galaxy S
Sounds like a hardware issue.
Samsung_specialist
Community Manager
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Galaxy S

Hi,

Please bring the device to a Samsung Service Center.  A technician will be able to check and assess the issue.