Original topic:

Fingerprint issue

(Topic created on: 2 weeks ago)
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sayem5
Active Level 3
Options
Galaxy S
been getting this error . Is it a hardware issue or screen protector issue?

image


7 Comments
Sachin099
Active Level 3
Galaxy S
After 8.5ui update in s24 ultra, i am also getting
PB31
Active Level 4
Galaxy S
Read recently comment sir hope problem solve .and wait next monthly security update all good soon stil wait .follow institutions . Thanks Samsung User 😊
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PB31
Active Level 4
Galaxy S
Dear Samsung User,
Finger print scanner not work >
First follow instructions>
Troubleshooting Steps:
Increase Touch Sensitivity: In your device settings, enable "Touch sensitivity" to help the sensor detect your finger through the protector.
Re-register Fingerprints: Delete your existing fingerprints and register them again after applying a new screen protector.
Clean_Remove: Clean the screen thoroughly or remove the screen protector entirely to test if the functionality returns without it.
HARDWARE ISSUE: If the sensor still fails to work properly after removing the screen protector and registering new prints, the
Troubleshooting Steps:Increase Touch Sensitivity: In your device settings, enable "Touch sensitivity" to help the sensor detect your finger through the protector.
Re-register Fingerprints: Delete your existing fingerprints and register them again after applying a new screen protector.Clean or Remove: Clean the screen thoroughly or remove the screen protector entirely to test if the functionality returns without it.Hardware Issues: If the sensor still fails to work properly after removing the screen protector and registering new prints,
Hope work now if not change original screen protector that work only no work properly on curve display apply sheet on display. Device Model ?
Thanks for connecting Samsung 😊 .
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yodaAbhi12
Active Level 7
Galaxy S
R u using privacy tempered?
Is your phone having in display fingerprint sensor?
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sayem5
Active Level 3
Galaxy S
no , not using privacy glass.
yes my phone have in display fingerprint
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yodaAbhi12
Active Level 7
Galaxy S
Its a software glitch which can be rectified in the upcoming updates.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Since your product was purchased from abroad, we would request you to please get in touch with the customer support of the respective country.

To reach country-specific Samsung support teams click on the below link:
https://www.samsung.com/country/

Warm Regards,
Samsung Customer Support

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