Yesterday, I updated my S22 Ultra to One UI 8 (Android 16), and today the fingerprint sensor stopped working.
Last time, when I updated to One UI 7, a white strip issue appeared on the screen.
My phone is over three years old, and when I visited Samsung Care, they told me that the screen replacement facility is available only for phones less than three years old.
My concern is that every time I update the phone, a new issue arises, and Samsung Care doesn’t provide proper support.
It feels like Samsung is playing with customers and forcing them to buy new phones.
Does that strip runs through fingerprint sensor area ? If yes then it might be the reason as fingerprint sensor on s22 series is optical not ultrasonic one if i am not wrong
white shown on left side of selfie camera. But fingerprint sensor was working before update the phone. I can't understand what is happening here. After One UI 7 upgrade white strip issue raised. After One UI 8 upgrade fingerprint is disabled.
As you have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
