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Original topic:

Fingerprint Sensor S24 Ultra

(Topic created on: 09-18-2025 11:06 AM)
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chats75
Active Level 3
Options
Galaxy S
Probably Samung makes the worst fingerprint sensor. I had to add 4 to 5 imprints for accurate recognition of the fingerprint. Still it struggles. 

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Please go to main page of Samsung Members App, click on support, click on feedback, click on error report then follow instructions on the screen. Log files automatically send by system after send error report immediately but don't close Samsung Members App during this process until complete. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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9 Comments
goodthings
Expert Level 5
Galaxy S
Kindly use only Samsung prescribed screen protector guard. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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chats75
Active Level 3
Galaxy S
I use a Spigen Screen Protector
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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chats75
Active Level 3
Galaxy S
Let me know the location of the log files that I need to send them.
Solution
goodthings
Expert Level 5
Galaxy S
Please go to main page of Samsung Members App, click on support, click on feedback, click on error report then follow instructions on the screen. Log files automatically send by system after send error report immediately but don't close Samsung Members App during this process until complete. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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chats75
Active Level 3
Galaxy S
Thank you for being kind, patient, and supportive. Appreciate 🙏
goodthings
Expert Level 5
Galaxy S
You're welcome 🙏.
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chats75
Active Level 3
Galaxy S
Kind of solution that samsung had given is all we know and very sub standards. Just wanted to share with you.
goodthings
Expert Level 5
Galaxy S
Yeah.
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