Original topic:

Facing problems after updating to UI 5.0

(Topic created on: 11-19-2022 03:01 PM)
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vivekban
Beginner Level 2
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Galaxy S
I am facing touch issues after updating to UI.5.0
Screen gestures are working on its own.
Commands and apps in my screen open automatically. For example, notification drop down bar comes down automatically and even after swiping it back, it keeps coming down. While some app is open, depending on the app gestures start working on it own. Like while Netflix app is open, screen brightness increases and reduces, forward rewind works on it own. While whatsapp is open, particular chat open and closes on its own.
Please advise. 



1 Comment
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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