Facing issue with fps lock on games

[AnandaIslam]

I bought my S24 Ultra about a month and a half ago. Since then, I've been experiencing a problem with FPS lock in games like PUBG, Clash of Clans, etc. The issue is that the games will run smoothly at 60 or 120 FPS every day, but then suddenly, for a few days (3-4 days), the FPS will lock at 30 and get stuck there. Even if I change the FPS setting, it remains locked at 30 FPS. After a few days, it automatically reverts to its normal FPS. However, when PUBG's FPS is locked, other apps run smoothly. But when PUBG returns to its normal FPS, the FPS of other apps like Clash of Clans gets locked at 30. This issue only occurs in games and not in any other apps. I need help finding a solution to this problem. Can anyone assist me?

[ĎÈXȚÈŘ]

The issue you're experiencing with fluctuating FPS in games on your Samsung S24 Ultra can be quite frustrating. This could be related to several factors including software glitches, power saving modes, game optimization settings, or even thermal throttling. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Check Game Optimizing Service (GOS):

Samsung devices have a Game Optimizing Service that manages performance during gaming.Open the Samsung Game Launcher app and navigate to its settings.Check if there are any power-saving modes enabled. Try switching to a performance mode if available.

Disable Power Saving Modes:

Go to Settings > Battery and device care > Battery > Power saving mode.Ensure that power saving mode is turned off.

Check Performance Mode:

Go to Settings > Battery and device care > Battery > More battery settings.Ensure that Enhanced processing is enabled for better performance.

Update Software and Games:

Ensure that your device’s software is up to date. Go to Settings > Software update > Download and install.Also, ensure that all your games and apps are updated to their latest versions from the Google Play Store or Galaxy Store.

Clear Game Data and Cache:

Go to Settings > Apps > Select the game (e.g., PUBG, Clash of Clans).Tap on Storage > Clear cache and Clear data.

Check for Background Processes:

Sometimes background processes can affect game performance.Go to Settings > Battery and device care > Memory and clear any unnecessary background apps.

Monitor Temperature:

High temperatures can cause the device to throttle performance to prevent overheating.Ensure your device isn’t overheating by using it in a cooler environment or removing the case if it traps heat.

Reset Game Launcher Settings:

Go to Settings > Apps > Game Launcher.Clear data and cache to reset it to default settings.

Factory Reset (Last Resort):

If the problem persists, you might consider a factory reset. Make sure to back up your data before doing this.Go to Settings > General management > Reset > Factory data reset.

Contact Samsung Support:

If none of the above solutions work, it may be a deeper issue with the device.Contact Samsung support for further assistance or visit a Samsung service center.

These steps should help in diagnosing and resolving the FPS lock issue you are experiencing in games on your Samsung S24 Ultra.

[AnandaIslam]

None of them work; look at the FPS meter up top. The FPS is still locked at 30, even with the in-game FPS selected to 90.

[ĎÈXȚÈŘ]

Open Settings: Open the Settings app on your Android device. You can usually find it in the app drawer or by swiping down from the top of the screen and tapping the gear icon.

About Phone: Scroll down and select "About Phone" or "About Device." This option might be located under the "System" or "System & Updates" section, depending on your device.

Software Information: In the "About Phone" menu, look for an option called "Software Information" or something similar. Tap on it.

Build Number: In the "Software Information" menu, locate the "Build Number" entry. You might need to scroll down to find it.

Enable Developer Options: Tap on the "Build Number" entry multiple times (usually seven times) quickly. You should see a message indicating that you are now a developer.

Go Back: Press the back button or navigate back to the main Settings menu.

Developer Options: Scroll down to find a new menu called "Developer Options." It should be above or below the "About Phone" option.

Refresh Rate Setting: Tap on "Developer Options" to open it. Scroll down to find the option related to display refresh rate or FPS (frames per second). The exact name of the option can vary depending on your device manufacturer and software version.

Enable Refresh Rate Display: Once you've found the refresh rate or FPS option, toggle it on to display the refresh rate on the screen.

[ĎÈXȚÈŘ]

Check the refresh rate while performing different tasks after enabling 'show refresh rate option' .

[AnandaIslam]

Look, now the FPS is back to its normal 90 FPS. I enabled the display of the frame rate and changed the graphics driver option for PUBG from the default to the system graphics driver, and now it's okay. Let's see how many days it goes normally.

[Mishuwski]

My Instagram app, the entire UI, looks like it gets stuck in 30Hz

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Lukky11]

I have the same problem.

I tried all suggestions . Nothing helped

Also tried to show refreshrate and change the graphics driver like you , but also it didnt help !

The games jump to 60hz , back to home jumps to 120hz.

Even thou games are set to 60fps its still stuck with 30fps