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Original topic:

Facing issue after making a call

(Topic created on: Monday)
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rsaathiya
Active Level 3
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Monday in 

Galaxy S
Helo..when ever i make or recieve a call

After call gets over..my screen most of the times doesnt wake up....matlab phone kaan se hatao lakin screen wake up nahi ho ta..phir side button se wake up karna padta hai..ye issue one ui 7 mein bi tha muje..any one help please
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cs_member10
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Tuesday in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● The proximity sensor is located at the top of the phone, although the exact position will vary by model. Clean the front of the device with a clean, soft cloth.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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