Original topic:

Face unlock works with one eye closed -- security risk

(Topic created on: 12-08-2023 08:28 AM)
710 Views
sameeran
Active Level 1
Options
Galaxy S
I've enabled the toggle which let's you unlock with eyes open. I've just realised that in my sleep my brother opened my phone by pinching open my one eye. That's how easy it is for an intruder. Security is a joke on Samsung given once the user is in, I can't even have individual app lock! (Secure folder is useless for this usecase)
As a former OnePlus user, utterly disappointed! OnePlus wouldn't let me in unless it verifies both eyes properly open and even if someone gets pass that, there was a app lock in place for my messaging apps , bank apps, etc
9 Comments
VAVV
Active Level 3
Galaxy S
That's TRUE, Samsung should enforce both eyes to be have opened for face unlock. This is definitely a security risk.
sameeran
Active Level 1
Galaxy S
Right
0 Likes
Aadi_S
Active Level 6
Galaxy S
Kindly disable face lock it is a feature not a big security
Use only fingerprint
sameeran
Active Level 1
Galaxy S
For now will do that. But that's not the solution.
0 Likes
Galaxy S
I can understand your concern but samsung themselves say that face unlocked is not the most secured way!!1702006800721.jpg
0 Likes
Galaxy S
You can still send your concern as a feedback to samsung vis support section > ask question
sameeran
Active Level 1
Galaxy S
Thanks. Done
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Ultra_Devil
Expert Level 5
Galaxy S
Bro even if the iris scanner is available in ph.. the scenario you just told can be achieved on iris scanner as well. Same goes with fingerprint.. if someone is unconscious both fingerprint and face scanner can be mischief.. so always use Alpha numeric password if security is concerned...
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.
However, we are taking your valuable feedback regarding this.

Kindly remove the current face data by opening Settings, and then tapping Security and Privacy. Tap Biometrics, then tap Face Recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start.

Tips for Facial recognition:

Show your face and your device unlocks: it doesn't get much easier than that. If you are having some difficulty, here are some facial recognition tips.
1. Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.
2. Make sure you are in a well-lit area and the camera lens is clean.
3. For best results, make sure your image is not blurry.

If the issue persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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