We at Samsung understand the severity of the issue and apologize for the inconvenience caused to you and will surely assist you regarding the same. Would request you to kindly perform some basic steps which should resolve the issue.
Show your face and your device unlocks: it doesn't get much easier than that. If you are having some difficulty, here are some facial recognition tips.
Tips1: Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.
Tips2: Make sure you are in a well-lit area and the camera lens is clean.
Tips3: For best results, make sure your image is not blurry.
Tips4: Face recognition is less secure than Pattern, PIN, or Fingerprint.
Tips5: Keep in mind your device can be unlocked by someone that looks similar to you (such as a twin)
If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Biometrics and security. Tap Face recognition and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:
* To improve recognition performance, register your face unlock again.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)
