Original topic:

Face tagging

(Topic created on: 02-27-2024 02:59 PM)
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007edge
Active Level 3
Options
Galaxy S
I have noticed that the Samsung tag feature is not working for new pictures taken with the S24 Ultra, as reported by another user online. I would like to understand the reason behind this issue and explore potential solutions to resolve it.

Additionally, I have been experiencing a lack of certain features and smoothness in the overall performance compared to my S23 Ultra. I would appreciate assistance in addressing these concerns to enhance my user experience.
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

To troubleshoot and potentially resolve this problem, you can follow these steps:

1. Ensure Face Detection is Enabled
2. Restart the Device
3. Update the Software
4.Clear Camera App Cache: To do this, go to Settings > Apps > Camera > Storage > Clear Cache.
5. Check Storage Permissions: Make sure the camera app has the necessary permissions to access storage. Without proper permissions, the face tagging feature may not work correctly. Go to Settings > Apps > Camera > Permissions and ensure that storage permission is enabled.
6. Test in Safe Mode: Boot your device into safe mode to see if a third-party app is causing interference with the camera's functionality. If face tagging works in safe mode, then a third-party app may be the culprit. You can uninstall recently installed apps to identify the problematic one.

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007edge
Active Level 3
Galaxy S
I can't find face detection, please assist
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