Experiencing Network Downgrade from 5G to 4G

[idivy]

I am encountering a recurring issue with my 5G network. After using a substantial amount of data (around 4-5GB) in a single session, my phone switches from 5G to 4G. Additionally, when my phone becomes hot after extended use, it also switches back to 4G. After some time, the 5G connection is restored.

This issue occurs frequently and is not related to using my phone in direct sunlight. Has anyone else experienced this problem, or is it specific to my device?

Thank you.

[walker_dv]

Every devices which works on 5g in sunlight have this problem in any kind of phone.
5g consume high data volume so its very common and no need to worry.
I will suggest to save battery and for long phone life , use phone in 4g as much as possible.
Use 5g only when doing bookings, bank transactions and while viewing 4k videos.
Phone in order to save battery automatically downgrades from 5g to 4g specially in sun light.
For more details you can chat with samsung care.
If you like solution, please click on 3 dots on right and select accept solution.

[idivy]

Yeah, but it happens not just in sunlight. Whenever the phone heats up, 5G is lost for about 2-3 minutes.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network then it will automatically shift to a 4G network to minimize the heat. We would request you to kindly perform the following steps to resolve your issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Phoenix__1]

Yes bro it happens in my samsung devices often. Reset 'mobile network setting' in setting and it will change back to 5G there is also a trick of setting 5G permanently