Original topic:

Exacerbated Shutter Lag on S22 Ultra ever since OneUI6

(Topic created on: 03-29-2024 01:29 PM)
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shrk96
Active Level 2
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Galaxy S
Doesn't always happen, but every once in a while pressing the shutter button does nothing. You wait for a bit and then the camera decides to take a photo, by which time you've already missed the shot. 

Switching between the sensors is a faster way of reproducing this issue. Not sure if it's just a me problem, but this isn't what I expect from the software of such an expensive and otherwise extremely capable phone.

I was a part of the Beta program and this started ever since Beta 1 of OneUI 6. 
2 Comments
Galaxy S
Report the issue in app and attach screen recording as well.
Might get fixed if others facing same issue
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your product issue with the Samsung beta team. To share a log file, click on the Samsung Members Application (Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report).

Warm Regards,
Samsung Customer Support