After updating to One UI 8.5 ZZDD, my screen goes black whenever I make a call. All call features are visible, except I can’t see the person I’m calling.
Ise theek karne ke liye ye steps follow karein: 1. Proximity Sensor Test (Sensor Check) Sabse pehle check karein ki sensor kaam kar raha hai ya nahi: Samsung Dialer kholiye aur type karein: *#0*# "Sensor" par tap karein. "Proximity Sensor" ke samne dekhein. Agar screen bina haath lagaye Green ho rahi hai, toh iska matlab sensor update ki wajah se confuse hai. 2. Software Se Sensor Calibrate Karein Settings > Apps > Phone > Storage > Clear Cache aur Clear Data. Phir Settings > Accessibility > Interaction and dexterity. Yahan "Answering and ending calls" mein ja kar "Press Side key to end calls" ko ON kar dein. Isse kam se kam black screen hone par aap call cut toh kar payenge. 3. Screen Guard/Case Check Kayi baar update ke baad sensor ki sensitivity badh jati hai. Agar aapka tempered glass sensor ke upar halka sa bhi ganda hai ya thick hai, toh wo use block kar deta hai. Ek baar sensor wala area (top bezel) saaf karke dekhein. 4. Wipe Cache Partition (Best Solution for Updates) Update ke baad bacha hua purana data aise issues deta hai: Phone ko switch off karein. USB cable se PC ya kisi Samsung phone se connect karein. Volume Up + Power Button daba kar rakhein jab tak Recovery Mode na aa jaye. "Wipe Cache Partition" select karein (Volume buttons se navigate karein, Power se select). Phir "Reboot System Now" karein. 📝 Expert Note for Community: "Bhai, One UI 8.5 mein black screen issue aksar 'Proximity Sensor' ke glitch se aata hai. 'Wipe Cache Partition' karna iska sabse solid ilaj hai update ke baad. Agar call cut nahi ho rahi, toh 'Side key to end calls' ON rakhein. Agar help hui ho toh 3 dots (⋮) par click karke 'Accept as Solution' mark kar dena! Shukriya! 💙🚀"
Please reset all settings in general management settings also flight ✈️ mode on and off one time also optimize your's device in device care too also clear cache of all Apps manually also update your's all Apps too then try to it's again. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Bro you are right, this beta version have this bug ( No caller name visible during calls). I've seen many reporting this issue. It's a software bug and will not be fixed with resetting. Let them fix in next update.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
