Original topic:

Error report.

(Topic created on: 3 weeks ago)
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Members_Ri9pXgE
Beginner Level 2
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Galaxy S
After updating my Samsung Galaxy S24 ultra to One UI 8.5, I am facing multiple issues and UI glitches.

 

1. Contacts app search issue:

When I open the Contacts app and type in the search bar, the typed text does not appear properly and search results are not showing correctly. The search function becomes blank/unresponsive while typing. I have attached a screen recording for reference.

 

2. Samsung Members app issue:

Samsung Members app is taking a very long time to open after the One UI 8.5 update. It keeps loading continuously and sometimes shows server/loading related problems. I have attached a screen recording for this issue as well.

 

3. UI display/cut-off issue:

 Some UI elements and text are getting cut off or not displaying properly on screen after the update. I have attached a screenshot showing the issue where content is partially hidden/cropped on the display.

 

These issues started only after updating to One UI 8.5. Please investigate and provide a fix in the next software update.

 

Device: Galaxy S24 ULTRA 



 

3 Comments
RUIII
Expert Level 5
Galaxy S
SMe
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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namppothiri
Beginner Level 2
Galaxy S
After updating my Samsung Galaxy S24 ultra to One UI 8.5, I am facing multiple issues and UI glitches.
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