Download available but not Download

[thakur509]

Download available in my s24 ultra but stuck at one place and I used 5g internet that provide 451.9Mbps but still I'm not able to complete Download if any one understand the problem please give me solution. 

[Wodehouse]

Cancel, retart your phone and try late at night or early morning. Else wait patiently. Too many people are accessing at the same time is causing server slow down.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[jaid07]

I think waiting is the game as have restarted my phone many times but it keeps rolling back to 48%. Can't cancel

[Wodehouse]

Ok. Waiting is the option left I believe.😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly follow the below given steps by using the given link to update device software.

● Please take note of the following important instructions before proceeding with any software updates on your devices:
1. Ensure that you have a stable Wi-Fi connection on your mobile device. Downloading via a mobile network may result in additional charges.
2. Check that you have enough storage space available on your device to accommodate the updates.
3. Make sure your device has sufficient battery life for the update process (above 50%).
4. Kindly restart the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support