Original topic:

Download Issue with Theme Park App

(Topic created on: 10-21-2024 10:50 AM)
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bharatjainind
Beginner Level 4
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Galaxy S
issue - I am facing from last 2 or 3 days in my S20 FE 5G phone. I had a theme already applied working fine since beginning, but suddenly 2 days ago, I wake up to notice distorted theme applied hence I tried to reapply the theme that did not worked then I applied the default theme that worked. But then whenever I tried to apply a new theme, after loading theme prompt, the screen stucks on about to install a theme 1% and does not update, ultimately after 5 to 6 hours of dedition I have to end the theme park app.
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support