I hope this email finds you well. I am writing to bring to your attention an issue I have encountered with the brightness settings on the S24 Ultra. Despite disabling the adaptive brightness feature, the phone continues to adjust the brightness based on ambient lighting conditions. This prevents me from fully utilizing the display's potential, which boasts a remarkable brightness of 2600 nits. In certain situations, the display appears dimmer than that of a five-year-old phone priced under 10k rupees.
I kindly request that you provide genuine manual control over the brightness settings to ensure consistent and optimal display performance.
Thank you for your attention to this matter. I look forward to your prompt response.
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed
I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone Dont parchese samsung S seris phone S22 ultra s23 ultra s24 ultra all model probleams Dont update one UI version 6.1
Brother I've tried everything, escalated to samsung higher support, gave all the proofs about Brightness dimming while watching HDR content in OTT platforms like Netflix, Hotstar etc but NO SOLUTION at all. They refused by saying it's a feature not a bug. Imagine device which costs 1.40 lakh & can't even use for ott consumption. This issue is there on S22/S23/S24 Ultra. Helpless situation. Many people complained but nothing happens, I'm sure S25 ultra will have same issue.
