Display vertical lines solution (S20 series users)

[VishnuMurali01]

Hello S20 series users. Many of you have encountered green, pink, white lines on your phones after the One UI 4.0 update. I have seen several other older posts regarding the same (even before the update). This is actually a display defect.

I had the same problem following the most recent upgrade. I had no idea what to do. However, I emailed the CEO help desk using Samsung's official website's "Email the CEO" option.

I've had multiple phone calls from the Help Desk asking me to submit my device to the service centre and to pass the job sheet number to the person who called me. Following that, I had phone calls from another guy who inquired about the issue in detail.

How did it happen? Where did it happen? When did you update? Did you update using public Wi-Fi?. What did you do right after the update? etc

I was also requested to submit my device for a thorough examination. So I did. I made it clear to them that it is my primary device for both work and personal use, and so I need my device returned as soon as possible.

After two days, I received a call from the same individual, who informed me that it was a display defect and gave me a 97 percent discount for replacing the display. However, he said, "I have to pay 2716 rupees & that's the GST, and they can't do anything about it." Because I didn't have a spare phone, I accepted the offer. My device was returned to me on the third day following this chat.

Note : For this to happen your phone should be in perfect condition. No scratches or dents.

Here is my discounted bill

My last post regarding the Issue. 

https://r2.community.samsung.com/t5/Galaxy-S/My-fellow-S20-users-maybe-we-can-make-Samsung-listen-to...

[Daviid]

am only getting 25% discount. i tried many times

[ShadabM]

My S20 plus also got the Green Line after the update. Phone is 1.5 years old

[Pratheep007]

Please join this thread to represent the issue collectively ASSEMBLY POINT FOR ALL GREEN LINE ISSUE CUSTOMERS. Post your grievance once again in this group.

[Ravin Agrawal]

I am facing same issue with My Z Flip which is only 6-7 month old. https://twitter.com/ravinaggrawal/status/1542543105865433088?s=21&t=mMojaVEzn7XRHkNe9rswMw

[ROZAJMERI]

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update ONE UI Version 6.1