Display touch problem

[mdpr]

The Samsung s22 mobile that I am using does not work while answering an incoming call and the display does not turn on every time when I double tap.

[samsung_support_33]

I'm sorry to hear that you are experiencing issues with your Samsung Galaxy S22. Here are some troubleshooting steps you can try to address the problems:

1. **Incoming Call Issue**:
- Check if the "Do Not Disturb" mode is enabled. If it is, disable it to receive incoming calls normally.
- Make sure your phone's software is up to date. Software updates often include bug fixes and improvements that can resolve issues.
- Test the issue in Safe Mode. Boot your phone in Safe Mode to see if a third-party app is causing the problem. If the issue doesn't occur in Safe Mode, a third-party app might be the cause.
- If the problem persists, you can try resetting the phone's settings to default. Go to "Settings" > "General management" > "Reset" > "Reset settings." This won't delete your data but will reset system settings to default.
- If the issue continues, it might be necessary to contact Samsung Support or visit a Samsung Service Center for further assistance.

2. **Display Not Turning On with Double Tap**:
- Ensure that the "Double Tap to Wake" feature is enabled. You can find this in "Settings" > "Advanced features" > "Motion and gestures."
- Check if your phone's software is up to date, as software updates may include fixes for display-related issues.
- If you have a screen protector or a case, make sure it is not interfering with the double-tap functionality.
- Test in Safe Mode to check if a third-party app is causing the problem. If the issue doesn't occur in Safe Mode, a third-party app might be causing the interference.
- If the problem persists, contact Samsung Support or visit a Samsung Service Center for further assistance.

Remember to back up your important data before attempting any major changes or resets on your device. These troubleshooting steps should help in identifying and resolving the issues, but if the problems persist, it's best to seek help from official support channels for personalized assistance.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Reset the device:
Note: Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question etc.>>Select Next>>Enter a new password>>Tap on Next.

Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support