Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.
Conditions (e.g., 3 years from purchase) and without physical or water damage.
Limited to certain models and regions, including the Galaxy S21 series, S21 FE, S22 Ultra, and extended to S23 as well due to the growing number of users facing the green line issue on their devices.
The offer is valid until 30th September 2025
If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
We request you kindly share the log file and elaborate on your concern in details. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.
Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
