Original topic:

Display issue

(Topic created on: 3 weeks ago)
103 Views
vrpatil32
Active Level 2
Options
Galaxy S
I have s21 fe. Proper after 3 yers 30 days one green line showing on display.. Services center also not helping. Rs.10,800 required for new display.. Is it Branded Samsung phone.. This is 54k phone not work till 3.5 yers properly.. 😔

Can any one help me..
6 Comments
mdbiplob123789
Beginner Level 4
Galaxy S
Hi
vrpatil32
Active Level 2
Galaxy S
Hello
0 Likes
SURJITHsNAIR
Active Level 7
Galaxy S
Firmware/Software updates push the device to peak performance, generating significant heat. That thermal stress can expose weak points in the OLED display—especially fragile internal connections—leading to permanent display lines.
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This isn’t normal wear and tear. It points to an underlying design or manufacturing flaw.
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Samsung has a responsibility to address such core issues.
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Instead, they are choosing to deny accountability and shift the burden onto customers—asking them to pay for what is clearly a defect.
That’s not just disappointing, it’s unacceptable.
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Multiple users reporting it after updates, yet Samsung continues to show negligence by shifting the cost onto customers instead of acknowledging the problem.
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In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.
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So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000
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Customer pays for their mistake?
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https://r2.community.samsung.com/t5/Galaxy-S/Repeated-Vertical-Pink-Line-Issue-After-Software-Update...
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Beware-of-Updates 🚨
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https://r2.community.samsung.com/t5/Galaxy-S/Beware-of-Updates/td-p/21904940?src=ShareByUserCM
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience and wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

As you have already visited the service center and the team guided you regarding display replacement on a chargeable basis, kindly coordinate with the service center team, as these charges are predefined by Samsung.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified Samsung engineers. Additionally, all parts used will be genuine to ensure the highest quality of service. Please be informed that charges for repair will apply to out-of-warranty products.


Warm Regards,
Samsung Customer Support

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ram_ram
Expert Level 5
Galaxy S
Don't pay for display as Green line appear again
vrpatil32
Active Level 2
Galaxy S
Ohh its real.. Then only one option remained. New mobile.?
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