Display issue

[PRABHATIGHOSH]

Hello Samsung Community,

I'm experiencing the green line issue on my Galaxy S21 FE after the latest software update. The line appeared suddenly, and my device has been protected with a case since purchase, never dropped or exposed to water. When I contacted the authorised service centre, they refused support and denied the free screen replacement, citing minor colour removal from the body frame due to case use—not actual physical or accidental damage.

I find this unfair,

 

 

 

 

 

 

Many users online have faced similar problems of warranty denial for minor cosmetic flaws, and some have succeeded after escalating their complaints. I have tried restarting, safe mode, and cache partitioning, but the issue persists.

[vinodgoswami]

Don't waste money on Samsung
It's waste.sold and replace with oneplus.samsung take charge for it.samsung worst.https://youtu.be/yNs6YG3f0d8?si=xyO6nGyPKYu0hzwj

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for physically damaged (cosmetic damaged )products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[Manas1O]

Same issue and I went to the service center today they declined the free replacement saying there is no dent or scratches but the sticker inside has captured some moisture
There are no issues of moisture but the sticker is red so they are not responsible.

I hate this brand I've spent so much money in their watch and buds now I'm stuck with them too