Display green line issue

[Niranjan029]

It's been more than a month 😞 I raised a green line issue on display with Samsung S22. I contacted customer care regarding this, visited the service center multiple times for multiple inspections 🧐 had spoken multiple calls with customer care regarding the issue.After multiple long calls, Finally they conneted me to the Samsung HQ india regarding this. Even they took some logs from the device, after that its been more than 10 to 15 days still no reply from them. I wrote multiple mails to the concerned person Mr.X who is handling my issue. No reply from him. Tried calling customer care and requestd for a callback from Mr.X and again there is no calls or reply. Can i know what's really happening. Is there anyone in Samsung customer care who really care? 😒

[sungkd]

That's not fair, why just selected models 😑 it's frustrating for the consumer. I think you are right, you must file a complaint at consumer forum .

[Niranjan029]

It is not applicable to this model.

[Mohan3]

Go to service centre they will replace ur display @ free of cost only labour charge My mob also same issue

[Thobha]

Hi mohan ... can u please share when has samsung shared this update of free replacement .. until oct 30 i got clear confirmation from samsung itself that they will not give free screen replacement and must pay 11 k for my s22 to fix the issue of green line.

[Niranjan029]

Yes they still say the same

[Thobha]

Hi Niranjan ..please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.

[Mohan3]

Now it's good thanks samsung

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Niranjan029]

Trust me i have tried all the ways you guys mention here. No use.