Original topic:

Display colour issue on s24 ultra

(Topic created on: 07-05-2024 01:58 PM)
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Rp9009
Active Level 1
Options
Galaxy S
I'm Having s21 ultra and although I'm having s24 ultra I'm watching s24 ultras display is washed out and s2ultras display looks more vibrant and puchy colours ....I thik I have made mistake taking s24 ultra ....it's seems the display on s24 ultra is inferior please make some update for display of s24 ultra .
5 Comments
Nobyos
Active Level 8
Galaxy S
This is not a software issue but a hardware issue and Samsung won't admit it and many complaints have gone to the consumer court.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.

Warm Regards,
Samsung Customer Support

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Rp9009
Active Level 1
Galaxy S
Sorry sir but investing Rs 139000 for getting an product like this is not acceptable please make some research on the display and provide some solutions from software or hardware end it's my request I'm samsung customer since 15 years it's not good to treet your customers like this
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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