Original topic:

Display Issue After Software Update – Green Line on Screen

(Topic created on: 11-16-2025 04:42 AM)
269 Views
SanthoshSk1236
Beginner Level 4
Options
Galaxy S

Hello @Samsung,

I wanted to share my recent experience with a display issue that just cropped up on my phone. After updating my phone software three weeks ago, everything was running smoothly without any noticeable issues. However, today I noticed a faint but persistent green line running vertically down my screen.

Initially it was very much faint now it's getting darker. I haven’t dropped or physically damaged my phone recently, so I suspect this might be related to the recent software update. Today I will visit the service center to see and they told me Samsung didnot apporve S22 plus model for free replacement display you need to charge Rs.12000 to Rs.15000.  It's very unfair and Samsung should take care of such issue

I hope Samsung addresses this widespread issue soon and offers a solution without pushing the cost onto customers.

Has anyone else faced the same problem? How did you resolve it?

Thanks in Advance !

7 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
ram_ram
Expert Level 5
Galaxy S
Sir you are new to this Green line problem now almost 7000 samsung customers are using Green line mobile lam lucky my s22 mobile got Green line on 1st of Jan after repeated request samsung changed my s22 mobile display free of cost for it open my galaxy app in it go to Samsung care + Email your problem try your luck sir
Siam100
Active Level 1
Galaxy S
If the phone is currently out of warranty period, So will they do a free display replacement or will I have to pay?
ram_ram
Expert Level 5
Galaxy S
Samsung gave free replacement for my s22 mobile out of warranty but everyone don't get it i don't know why
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.

They will ensure you receive original parts at a genuine cost, along with a service invoice.

Warm Regards,
Samsung Customer Support

stokley87
Beginner Level 2
Galaxy S

I had the same issue

0 Likes