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04-18-2020 08:23 PM in
Galaxy S1-Wierd phone behavior
2-display flickering issue
3-phone getting hanged
4-Phone switching off automatically
5-Color changes automatically
After the recent update.
Any tech experts help.
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04-19-2020 08:08 AM in
Galaxy S
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04-25-2020 11:37 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We are very sorry for the inconvenience caused to you and to resolve "phone hang" issue kindly follow the below given steps:
1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.
To resolve "auto restart" issue please follow below given steps:
Go to Settings > General management > Reset > Turn off auto start.
To resolve "disply flickering"issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode:-Hold the power button and select restart on the device.
2) Update software(if required): Settings >Software update >Download and install >Checking for software update >Software update available >Download >Downloading updates >Install now.
3) Reset the device:-settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
