Original topic:

Display Flickering Issue S8

(Topic created on: 04-18-2020 08:23 PM)
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LNtHOmas
Beginner Level 2
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Galaxy S
Anyone facing the below in Samsunggalaxy S8:
1-Wierd phone behavior 
2-display flickering issue
3-phone getting hanged 
4-Phone switching off automatically 
5-Color changes automatically 
After the recent update.
Any tech experts help.



2 Comments
kkanth
Active Level 8
Galaxy S
facing same issue
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We are very sorry for the inconvenience caused to you and to resolve "phone hang" issue kindly follow the below given steps: 
1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

 

To resolve "auto restart" issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

To resolve "disply flickering"issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode:-Hold the power button and select restart on the device.
2) Update software(if required): Settings >Software update >Download and install >Checking for software update >Software update available >Download >Downloading updates >Install now.
3) Reset the device:-settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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