The device is experiencing elevated temperatures, even during periods of inactivity, a phenomenon that was not observed prior to the 8.5 beta UI update.
Hello, I can completely understand your concern. Experiencing elevated temperatures even when the device is sitting idle is definitely not normal, especially since it started right after the 8.5 Beta UI update. Beta software is often not fully optimized, and certain background processes can sometimes cause high CPU usage, leading to heat. Here are a few effective steps you can take to cool down your device and resolve this: Recommended Steps to Fix: Wipe Cache Partition (Highly Recommended): Turn off your phone completely. Connect it to a PC or laptop using a USB cable. Press and hold the Power Button + Volume Up Button until the Samsung logo appears. In the recovery menu, use the volume keys to navigate to Wipe Cache Partition and press the power button to select it. Once done, select Reboot System Now. (This clears temporary system junk without deleting your data). Check Background Battery Usage: Go to Settings > Battery > Tap on the usage graph. Check if any specific app is consuming an unusually high percentage of battery in the background. If you find one, put it to 'Deep Sleep' or reinstall it. Galaxy App Booster (Via Good Guardians): If you have access to Samsung’s Good Guardians app, run the Galaxy App Booster. It optimizes all app codes after a major software update and significantly reduces heating and lag. Give it 2-3 Days to Settle: After a major beta update, the system runs deep background optimizations for a couple of days to learn your usage patterns. Idle heating often settles down automatically after 48-72 hours. If the issue still persists after a few days, I highly recommend reporting this bug directly through the Samsung Members App > Support > Send Feedback > Error Reports so the developers can fix it in the next beta patch! 📝 Note: If you find this information helpful and it guides you in the right direction, please accept this as a solution by clicking the three dots on this reply and selecting 'Accept as Solution'. This encourages community members to keep helping others!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
7. If the issue is still not been resolved, Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
