In June 2023, I purchased a Samsung S23 Ultra through your official website, investing ₹1.2 lakhs in what I believed was a premium flagship device. I have handled the phone with utmost care—never dropped or mishandled it at any point.
However, around two weeks ago, I noticed three dead pixel spots at the top-left corner of the display. These appeared shortly after the One UI 7 update, initially the size of a mustard seed, but have since been spreading. Most concerningly, as of yesterday, a green line has emerged vertically along the region of these dead pixels.
Frankly, this is highly disappointing. We often criticize other brands like OnePlus for similar green line issues—yet they have responded by offering lifetime screen warranty. In contrast, I now face a potential screen replacement cost of ₹19,700, despite this being a known issue in AMOLED panels.
If such display problems can occur within just 2 years in Samsung’s flagship segment, it severely undermines the value and reliability of investing in your premium devices.
I kindly request you to:
1. Investigate this issue, 2. Provide a replacement or service option, and 3. Offer a more customer-centric policy for known display defects, even post warranty. This situation is extremely frustrating and regretful for a loyal customer. I hope Samsung takes this seriously and offers a fair resolution.
Hello Samsung Team, As per your message i tried many times to all possible authorized dealers for the replacement of screen. They are asking me to pay 22K for the screen replacement (incl. gst + service cost). See when your update is creating problem to our phone you should be responsible in these replacements. Kindly provide me better solution for the issue. Its not that easy for me to throw or leave a 1.5L phone as such. I need a proper reply from your side.
First thing i have mailed regarding this to support.careplus@samsung.com, servicehead.in@samsung.com,support.india@samsung.com till now (12.7.2025) am not able to get a proper reply. Is this how a customer service functions in a well reputed tech company, Pathetic!!
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try
