Original topic:

DND Not Working Properly after Security Patch

(Topic created on: 07-08-2024 06:51 AM)
547 Views
RdShravan
Beginner Level 2
Options
Galaxy S
I use a Samsung Galaxy S21 FE, After the installation of recent security patch - June 2024 few days ago, when I put my phone on DND Mode it is not silencing calls from WhatsApp, if I block all calls then All calls are being silenced, and if I allow some contacts, then calls from other WhatsApp contacts other than allowed contacts are ringing, which is not how DND is intended to work.
And I didn't even check allow repeated callers with in 15 mins option
I tried many ways but it kept on happening and disturbing my sleep time, any useful solution is appreciated 👍🏻 


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6 Comments
Mayur000
Active Level 10
Galaxy S
Problem is simple.

Enable flip mode for dnd.
Put phone face down.

Or else edit the dnd profile or to make a new one.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Members_5iCDQjy
Beginner Level 2
Galaxy S
  • I am having the same issue. Galaxy S21 FE and WhatsApp calls are not silenced when dnd is on after last update. Appreciate any help! 
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Members_pxLfpjX
Beginner Level 3
Galaxy S

I'm facing the same issue as well. If I allow favourite contacts call then non favourite contacts call on WhatsApp bypass dnd. If I set the call setting to None then WhatsApp calls are silenced

SagarS23
Active Level 5
Galaxy S
+ 1
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SagarS23
Active Level 5
Galaxy S
Hey samsung team, i am having the same issue. I have galaxy s23. When i set my phone on DND it is still bypassing some notifications such as whatsapp call. I verified my DND settings are correct.
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