Customer service

[Taposh1312]

Dear Samsung, are you gonna provide any customer service for the Samsung S22 Plus display? After updating to OneUI7, my phone got a green line and a pink line issue. This is your responsibility. Your market value will be destroyed for this reason soon. Just keep watching. 

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try

[Taposh1312]

Ok buddy. I'm gonna try this method.👏

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Taposh1312]

After resetting, you wanna say the green line will be gone? Isn’t it physical damage?

[SabirMomin]

Same issue occured with me in my S22 plus. After One UI 7 update vertical thin line appeared on left side of display and after 3 days vertical green line has also appeared. Then visit to service center, they denied for free replacement and give me Rs.19500/- estimate (Display+Battery) for repair. then mailed to customer support they also gave same answer that we can not go out of our warranty policy. Again mailed to service head they depute one person for handle my case, after that finally they gave me 50% discount and I repaired my devise. My device was in excellant condition and 2 years 2 month old.

[adash84]

Same issue occured with my S22 after update to one ui7 a vertical thin line appeared on middle of display and after 3 days vertical pink line has also appeared. Then visit to service center, they denied for free replacement and give me Rs.11500/- estimate Display for repair.