Original topic:

Complaint..

(Topic created on: 10-22-2023 03:28 PM)
2098 Views
melbin22
Active Level 1
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Galaxy S
My phone is s23ultra brought from dubai. S23 ultra is 5G compatible device. But My phone didn't get 5G even if iam standing 5G covered area.I know it's not a device complaint, the problem is the country that I brought this phone from.The thing that I want to know is when will this problem could be solved?
And when will be the next updating ? Please try to solve the 5G problem as soon as possible.

Device: Samsung Galaxy S23 Ultra 
Dubai TDRA Version 
Date of Purchase: 01/10/2023

Current Software information 
One UI Version: 5.1
Android Version:13
Knox Version:3.9

# iam a samsung fan boy

9 Comments
Galaxy S
If you are using Jio Sim, sorry but for now Jio doesn't support non-Indian models for 5G.
melbin22
Active Level 1
Galaxy S
What if I using Vi Sim or Airtel?
Galaxy S
Vi as far as I know don't have 5G.
Airtel should work fine, if it doesn't work try installing Indian Firmware from Sammobile and flash it with atmost care, as it may void warranty and service center may deny service if something is wrong.
Galaxy S
Problem 😵 💫 never gonna solve even not untill your phone gonna be old enough to throw, Welcome to Samsung,The cheapest company ever, we got only one policy
If you bought our phone paying lakh rupees your money is now ours, now we don't know you no matter how many times you write or call or email.. ❤️ ❤️ kindly note you will be replied here soon by customer care , and any (GOOD THING 5G). Guy.. but dont worry they tell something nonsense anyway .. thanks
RaviYV
Active Level 4
Galaxy S
Hi,
I have a Flip 4, bought in the US. It has all the bands used by Jio. But, it still doesn't connect to Jio 5G. Whereas the second sim - Airtel - connects to 5G. I spoke to all - Jio, Samsung India, Samsung US repeatedly. No luck. My guess is, MyJio app, which checks compatibility, throws out non-India IMEI numbers.
This is where Samsung India should step in and negotiate with with Jio. They donot. I feel Samsung washes it's hands after selling the phone. Rest is your headache!
In view of these problems, I wanted to exchange the phone and buy Flip 5. I was SHOCKED to see that Samsung Shop App doesn't accept Samsung phones bought outside India (IMEI check).
melbin22
Active Level 1
Galaxy S
Ok bro
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G is not supported in overseas models in India.

Warm Regards,
Samsung Customer Support

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melbin22
Active Level 1
Galaxy S
I want to know when will it become ready ?
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Anoojaks
Beginner Level 2
Galaxy S
The camera clarity on my Samsung S23 Ultra has decreased after the update. What should I do?
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