Original topic:

Complaint to CEO of Samsung Gulf

(Topic created on: 12-06-2023 12:46 PM)
301 Views
walidwalid123
Active Level 4
Options
Galaxy S
Dear Mr. CEO, 

I am writing to express my disappointment and dissatisfaction with the delayed One UI 6.0 update for my Samsung S22 ultra device. 

As a loyal customer of Samsung, I have come to expect timely and efficient software updates to keep my device up to date with the latest features and security patches. It has been several weeks since the update was released to the same device in other countries, and I feel frustrated and let down by the lack of communication and transparency regarding the reason of delay. I rely on my device for both personal and professional use, and the outdated software is causing inconvenience and potential security risks.

 I believe Samsung should prioritize the timely delivery of updates to its customers in the Gulf countries as they priortized other countries. I hope that you can understand the importance of this matter and take immediate action to rectify the situation. I urge you to address this issue and provide a clear timeline for when the update will be released. 
Additionally, I would appreciate better communication and transparency in the future regarding software updates. I value my relationship with Samsung and I hope that you will take my concerns seriously. I trust that you will do everything in your power to ensure that this issue is resolved promptly. Thank you for your attention to this matter.

 Sincerely,
8 Comments
fakhri265
Active Level 1
Galaxy S
I sent email. Funny part is last update I received was Oct 18. No update in November what so ever.
Tazz526
Active Level 4
Galaxy S
Me too
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fakhri265
Active Level 1
Galaxy S
Now the're asking for model number. Let's see. If they can give actual solution.
walidwalid123
Active Level 4
Galaxy S
Model Number in UAE version is SM-908E
fakhri265
Active Level 1
Galaxy S
Mine is sm-s908e/ds
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Jibintgultra
Active Level 2
Galaxy S
We have to raise hate campaign against Samsung in social media
Samsung_specialist
Community Manager
Options
Galaxy S

We appreciate your interest in the upcoming Android 14 update for your Samsung device. At Samsung, ensuring a consistently exceptional user experience is our foremost priority.

We would like to inform you that the eligibility for the UI 6.0 update and the corresponding rollout dates are contingent upon the model of your device. Please refer to the list of eligible models and their respective update receiving dates below. It is important to note that the supported functions and schedule may be subject to variation based on the specific model, country, or network operator. Update schedule and eligible models could be changed if we encounter any issues through ongoing review.

{Eligible Models}
  - Galaxy A04e (February)
  - Galaxy A04 (February)
  - Galaxy A04s (February)
  - Galaxy A13 (February)
  - Galaxy A13 5G (February)
  - Galaxy A14 (December 2023)
  - Galaxy A14 5G (December 2023)
  - Galaxy A23 (January)
  - Galaxy A23 5G (January)
  - Galaxy A24 (December 2023)
  - Galaxy A33 5G (December 2023)
  - Galaxy A34 5G (November 2023)
  - Galaxy A52 (December 2023)
  - Galaxy A52 5G (December 2023)
  - Galaxy A52s 5G (December 2023)
  - Galaxy A53 5G (December 2023)
  - Galaxy A54 5G (November 2023)
  - Galaxy A72 (December 2023)
  - Galaxy A73 5G (December 2023)
  - Galaxy Z Flip 3 5G (December 2023)
  - Galaxy Z Fold 3 5G (December 2023)
  - Galaxy XCover6 Pro (December 2023)
  - Galaxy S21 5G (December 2023)
  - Galaxy S21+ 5G (December 2023)
  - Galaxy S21 Ultra 5G (December 2023)
  - Galaxy M13 (February)
  - Galaxy M14 5G (December 2023)
  - Galaxy M23 5G (February)
  - Galaxy M33 5G (December 2023)
  - Galaxy M53 5G (December 2023)
  - Galaxy M54 5G (November 2023)
  - Galaxy Tab S6 Lite (November 2023)
  - Galaxy S22 (December 2023)
  - Galaxy S22+ (December 2023)
  - Galaxy S22 Ultra (December 2023)
  - Galaxy Tab A7 Lite (February)
  - Galaxy Tab Active4 Pro 5G (January)
  - Galaxy  Tab S7 FE (January)
  - Galaxy Tab S7 FE 5G (January)
  - Galaxy Tab A8 (February)
  - Galaxy Tab S8 (December 2023)
  - Galaxy Tab S8 5G (December 2023)
  - Galaxy Tab S9 (November 2023)
  - Galaxy Tab S9 5G (November 2023)
  - Galaxy Tab S8+ (December 2023)
  - Galaxy Tab S8+ 5G (December 2023)
  - Galaxy  Tab S9+ (November 2023)
  - Galaxy Tab  S9+ 5G (November 2023)
  - Galaxy Tab S8 Ultra (December 2023)
  - Galaxy Tab S8 Ultra 5G (December 2023)
  - Galaxy Tab S9 Ultra (November 2023)
  - Galaxy Tab S9 Ultra 5G (November 2023)

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walidwalid123
Active Level 4
Galaxy S
Although Samsung released the update for the same device (SM-S908E/DS) on 20-11-2023 in other countries, they announced that it would be in December for the Gulf countries !!!!! 


I wish that Samsung Gulf can clarify the reason for the delay, especially that the update is already available for other countries. 

When Apple releases an update, they provide it for all devices all over the world on the same day.