Complaint Regarding One UI 7 Feature Disparity on S23 Ultra

[Haroon01]

Subject: Complaint Regarding One UI 7 Feature Disparity on S23 Ultra

It's not fair that Samsung's One UI 7 gives the S23 Ultra fewer features than the S24 and S25 Ultras.

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Dear Samsung Customer Service Team,

I am writing to express my concern and disappointment regarding the recent One UI 7 update. As a dedicated Samsung user and proud owner of the S23 Ultra, I was disheartened to discover that my device is receiving fewer features compared to the S24 and S25 Ultra models. This discrepancy undermines the premium experience I have come to expect from Samsung’s flagship products.

I understand that technological advancements often necessitate updates tailored to new models. However, it is disconcerting when loyal customers who invested in top-tier devices like the S23 Ultra are left with an inferior software experience. I believe that all flagship devices should enjoy the same benefits and features from major updates—upholding the value and trust we place in the Samsung brand.

I kindly request that Samsung reconsiders the update strategy:

- **Equal Feature Roll-Out:** To ensure that all premium devices experience a uniform set of software enhancements.

- **Enhanced Support for Legacy Flagship Models:** To recognize and reward customer loyalty by providing S23 Ultra users with the full capabilities that One UI 7 offers on newer models.

I appreciate your prompt attention to this matter and hope that steps will be taken to rectify this imbalance. It is my belief that providing an equitable user experience will not only strengthen customer satisfaction but also enhance Samsung’s reputation for quality and fairness.

Thank you for your time, and I look forward to your response.

Sincerely,

[Samsung S23 Ultra] 
[Beloved Customer of Samsung] 

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This letter outlines your concerns clearly and respectfully. If you wish to provide more details about how this issue impacts your user experience or any specific features that you feel are critical, consider adding a brief section outlining those points.

Would you be interested in discussing more ways to formulate effective customer feedback, or perhaps exploring what steps other companies have taken for similar discrepancies?

[dhvaj]

When you bought this phone

[dhvaj]

Your phone is not powerful to support all this features

[Haroon01]

Bro... It comes with the Snapdragon 8 Gen 2. Is it incompatible?

[dhvaj]

Two primary factors are at play. First, providing all features to the S23 series could negatively impact sales of the S24 and S25 series. Second, some features lack necessary support.

[Haroon01]

That's my point: in this situation, the iPhone is better.

[Jassimsheik28]

Then buy it 😂 Samsung does this same every year

[dhvaj]

No brother. Apple is only providing update to the pro models of 15 series and the 16 series. On the other hand Samsung has quartered all the AI features, which were released for 24 series 23 and 22 series. Well, one ui 7 features. Are also mostly provided till S22 series.

[Haroon01]

The S22 Ultra is older than the S23 Ultra.

[dhvaj]

Hi, no brother. But still, it is getting most of the features they're even less than your mobile, but S22 got all the e. Ai features which were released for 24