Charging issue

[kshitizchouhan99]

I am for sure experiencing delay in charging speed even though I have a superfast charger. Samsung has not fixed it yet. If I connect either a normal fast charger or super fast charger charging time remains the same shows 19 minutes until full at 90% previously it was 9 min until full. Samsung please don't play the monopoly Apple used to play and please fix this issue asap. 

[Mahi_baalan]

It doesnt matter what charger you use. The phone only charges how fast it is set by default.
If your phone supports fast charging..a super fast charger and a fast charger make no difference.

[kshitizchouhan99]

My phone supports super fast charging. As i mentioned in the post it wasn't like that a while ago.

[Fnatic]

Check if fast charging option is enabled under the battery charging option in the settings menu

[kshitizchouhan99]

I already checked it.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charging with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

If damage: The issue might be because of the damage hence we request you to visit the Samsung service center to get it replaced (Warranty not applicable).

If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging. If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[kshitizchouhan99]

I tried charging while keeping the device powered off it is charging at a pace my superfast charger used to give. I am no expert but through this i can deduce that it means there is something wrong with the software kindly look into it.