Original topic:

Charging issue in S21 FE after one UI 5 update

(Topic created on: 12-29-2022 05:35 PM)
316 Views
Kalpesh91
Beginner Level 4
Options
Galaxy S
Phone is not charging super fast after getting updated to android 13,it is showing charging only
8 Comments
KandukuriTeja
Active Level 3
Galaxy S
For me also it was taking 2 hours above time to charge from 20-100%. Even on fast charging.
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Hitman9238
Active Level 5
Galaxy S
No issues with my unit
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joseph143
Active Level 7
Galaxy S
I cant face any issue like that perfectly working no problems
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jayanth_jaga
Active Level 3
Galaxy S
Yes i have 25W charger
It's charging slow when compared to earlier
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JVMak
Active Level 1
Galaxy S
I've upgraded to oneUI 5
And facing the same issue
Super fast charging appear for 2 seconds and then gone.
Samsung fix this bug..
ラシイト
Active Level 4
Galaxy S
same issue, for me it super fast charges only when i power off my phone and goes back to charging when i turn it on
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JVMak
Active Level 1
Galaxy S
I have an observation regarding the charging issue,
Charging is working fine
Super fast charging
Fast charging
Both, At first appear and highlight the mode, then only shows charging but works as it is as before.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1. To increase the charging speed, turn the device or its screen off when you charge the battery. Please check if, Fast charging feature is activated. If the feature is not activated, launch the Settings app, tap Device care → Battery → Charging, and then tap the Fast charging switch to activate it. To use the fast charging feature, use a battery charger that supports Adaptive fast charging.

2. If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device. You can charge the battery more quickly while the device or its screen is turned off.

3. Check the USB cable is pushed tightly into the charger. It needs to be pushed all the way in. If not so, the fast charging features do not work and a very low capacity for charging will be supplied. Accordingly, the charging speed will decrease and the time to charge the battery fully will also take much longer.

4. If the issue has not been resolved then update the software in the device (if available). Menu>apps>settings>software update>install.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error reprot/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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