Hello all, so I have a mac adaptor of 60W with a belkin cable that i use to charge my MacBook air. Since it's a type C compatible, i used to use it to charge my S24 ultra as well.
Till yesterday my phone used to charge at 'Fast charging' pace but since yesterday its become slower than a snails pace, overnight charge also gave only 50 % juice. But when I charged using my 45W samsung adaptor, it charged at 'Superfast charging 2.0' pace.
Want to understand, is this the max capacity at which the phone charges or there is a brand compatibility issue?
Also would an original samsung 65W adaptor superfast charge the phone or it screws up after 45W?
Using 45W dedicated and designed for S24U Samsung charger is desirable as the charger is matched to deliver correct current at the spcified voltage and thus charge your phone at optimum speed.
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At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
Please follow these easy troubleshooting steps which may help in resolving this issue:
● We always recommend to use genuine Samsung charger for charging your device.
● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.
● Check charging: If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
● If you using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance. Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.
For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.
● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.
● Turn off Wi-Fi, GPS, Bluetooth, etc. Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
● Kindly check if ''Multiple applications'' are running in the background of the device.
● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
