I've been using a Galaxy S23 FE with the original 25W Samsung charger and cable.
Until recently, everything worked fine. But since yesterday, I’ve been facing two issues:
1. One-sided super fast charging:
When I insert the USB-C cable one way, the phone shows “Super Fast Charging.” But when I flip the cable and plug it in the other orientation, charging becomes extremely slowor doesn’t register at all.
2. Inconsistent connection:
Very often, even when the charger is connected and plugged in properly, nothing shows up on the phone. I have to connect and disconnect it a few times before the phone starts charging. And even then, it keeps disconnecting on its own randomly during charging.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Check connectivity & charger functionality: Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly. Check the charger functionality with a different device or try to charge the same device with a different charger.
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.
2. If the device charging with different charger, then kindly check the physical condition of your charger for any damage.
3. Please charge the device in switched off condition for 10 minutes.
For devices with removal battery, kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good please do not try to charge or tamper the battery also request you to visit the service center immediately.
4. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now. Note: Your phone will restart after the update is installed.
5. If the issue is still not been resolved, Reset the device: IMPORTANT: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember google password before resetting the device because it is required during initial setup. If you do not remember it, then reset, (Forgot password) your google account. For this: Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center http://www.samsung.com/in/support/servicelocation/
I am facing the same problem with 25 watt original charger that i recently ordered from samsung shop with my samsung f16 5g using with in box cable,you can view my recent post for more detail
